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These terms and conditions (the “agreement”) are a legal agreement between you and Luxe Lending.

This agreement contains all the terms and conditions governing the rental of products from Luxe Lending via our website and when purchasing from Luxe Lending.

  1.  Luxe Lending agrees to rent you the item selected by you under the terms and conditions set out below and in consideration or the rental price agreed.You agree to pay the rental fee and all necessary postage and cleaning costs. Once a rental is confirmed under these Terms and Conditions by execution of these Terms and Conditions by you, you cannot transfer your rental of the Item to another date.

  2. If you need to cancel any order, cancellation must be received no later than 24 hours after an order is made on our website otherwise we reserve the rights to charge in full for the rental.

  3. Garments hired online from Luxe Lending are at your own risk, should they not fit or, in the case of a change of mind, no refunds will be given.

  4. Should the garment be returned in an unacceptable condition and have alcohol, fake tan, make up stains and other extremely dirty markings, there may be an extra dry-cleaning charge. This is up to Luxe Lending's discretion and we will invoice or charge you accordingly for this when returned in an unacceptable state.

  5. Should you fail to return the goods or goods are returned in a state where they are unusable you hereby authorise Luxe Lending to invoice you 150% of the retail value of the product in which you have hired from our website. The charge of 150% of the retail value represents the loss for the value of the goods and the anticipated loss of revenue from further rental of the goods.  

  6. If the Item is not returned to a post office by 2pm on the following business day after your event, you will incur a late fee of $30 for each additional day you retain the Item. This will be sent to you in an invoice - which you will once again need to pay. 

  7. If it is not returned within 3 business days following your event, you will be charged the full Rental Fee for another weekend’s hire and you will then be charged subsequently for the weekends following until the item is received. Should the hired item not be returned within 2 weeks from hire you authorise under these terms and conditions for Luxe Lending to seek charges of 150% of the items retail price for loss of item and future revenue potential.

  8. We ship via New Zealand post next days guarantee delivery. For circumstances beyond our control problems with postage may occur, we will track the item and if it does not arrive in time Luxe Lending will offer and give a full refund.

  9. You agree and acknowledge that you are renting an Item for a limited time and that ownership of the Item at all times remains with Luxe Lending.

  10. You agree to treat the Item with great care, as if it was your own. You are responsible for all loss, destruction or damage to the Item from the hire date until it is returned.

  11. If you return the Item with damages you will be liable to pay the full-recommended retail price if still available to replace then item or the cost of repairing the damages up to Luxe Lending's reasonable discretion.

  12. Luxe Lending reserves the right to take all steps necessary to collect amounts due from you, including but not limited to legal action and/or using third party collection agencies. Luxe Lending reserves the right to correct any errors or mistakes that it makes even if it has already requested or received payment.

  13. If you lose the return packaging provided to you, you will be solely responsible for the return of the items using a registered and tracked courier at your own cost by the expected return date and upon arranging alternative return of the goods you shall provide Luxe Lending with a tracking number.

  14. Upon submitting an order with Luxe Lending we agree to deliver the goods ordered including the specified size, colour and design, on the date which you have requested delivery at the address noted in the order. Luxe Lending takes no liability should the goods not fit the customer due to an error in ordering the wrong size. 

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